Shipping & returns
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What shipping methods do you use?
We have cooperation with many courier companies around the world such as DHL, FedEx, TNT, RPX and SF Express. The service we use generally depends on the delivery address and our shipping department will select the best shipping method so assured that your package will reach you quickly and safely. -
How much does shipping cost?
Shipping is free of charge to the United States and Canada when you place an order over $72. We can ship to other countries as well, such as Australia, New Zealand, UK, Ireland, France, Germany, etc. If you are from another country outside of the US and Canada, then $25 will be automatically added to your order as a shipping fee. -
Can you ship to a P.O. BOX address?
Unfortunately, we cannot ship to any P.O. Box addresses. We require all customers to provide us with a physical address to ensure your products will reach you safely.
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How can I track my order after it has been shipped?
After we ship the order, we will email you a tracking number, which you may follow on the chosen courier’s website. -
Can you ship orders overseas and how long will it take for me to receive it?
We can ship orders to all the countries in the world. Once you place an order, we will email you proofs for bulk order within 2 business days.
The estimated delivery time depends on the items you order and shipping method you selected. In order to ensure that your items arrive in time for your event, please use the following calculation to determine the estimated date you’ll receive your order:
(Processing Time) + (Shipping Time) = Estimated Delivery Time.Processing Time Shipping Time 1-2 weeks (Standard Printing) 7-10 business days (Standard Shipping Time) 2-3 weeks (Custom Items) 3-5 business days (Expedited Shipping Time) - *Processing Time: the period of time from when you approve the order to when the order leaves the warehouse. In this period we may contact you to confirm order details or prepare your custom order product.
*Shipping Time: the period of time from when the item be shipped to when it arrives at your door. It usually takes about 3-5 business days by expedited shipping or 7-10 business days by standard shipping. Note: All courier companies do not deliver on weekends or national holidays. -
I need my cards as soon as possible. Do you take rush orders?
If you are pressed for time, you’d better select “Rush Order(+$20.00)” at the section of “Special Requirements” on the product details page. After reviewing the details of your order, we will try our best to expedite processing your order so that you may receive your order within your requested time frame. -
Do you send samples?
Yes, simply click on “Order Samples” (found under the Order Information section at the bottom of our website) and complete the form. -
What is your return policy?
Our main goal is to ensure all customers are happy and satisfied with our products, therefore in certain cases we will arrange returns. Please carefully read our strict guidelines below: Returns may be considered under the following conditions only: - • All requests for returns due to mistaken shipments must be approved by us within three working days from receipt of order.
• You are requested to provide us with the Authorization number of the shipping goods. Failure to approve the Authorization will result in no action.
• Merchandise must be in ‘good as new’ condition. You can open them, but please be careful not to damage or mark the products.
• No credit will be issued on items damaged due to shipping problems and any other situations beyond our control. The shipping company is liable for shipping negligence and you may request damages from the shipping company.
• Buyer shall be responsible for shipping costs for the return.
• Returns based on color issues are not accepted due to color variations on computer monitors, so you must consider a slight color change from your actual proof prints to what you see on screen. Your printed invitations will be close to the colors shown on our printed color card, but due to the custom nature of printing, these colors can vary over time and may not match perfectly. While color may not always be an exact match, keep in mind that we always make sure each and every order looks beautiful and that the color will look beautiful! We carefully check each order prior to shipping, but if there is a problem with your order please let us know as soon as possible and we will gladly fix it for you!
